How to Respond to Negative Reviews
Online reviews influence the decisions of potential dental patients. Positive reviews build trust and credibility. They can demonstrate quality, care, and patient satisfaction, serving as social proof—reassuring new patients about the practice’s expertise and service. Online reviews enhance a practice’s visibility in search engine results, attracting more traffic. Negative reviews can highlight areas for improvement and provide opportunities to address patient concerns, leading to better patient experiences and stronger relationships. Managing online reviews effectively is a must for the growth and reputation of a dental practice.
